Terms and Conditions

We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time of purchase.

Originally published on Jun 21, 2017

  1. Contract for the Supply of Products or Services

1.1. The products, prices and services illustrated on our website do not constitute a legally binding offer. No contract for the supply of products or goods will be deemed to exist between you and Helmet 28 Ltd unless, and until full payment has been made and the order accepted.

1.2. An acceptance email is sent by Helmet 28 Ltd to you confirming that your order has been accepted and payment has been successfully made. This confirmation e-mail amounts to an acceptance by Helmet 28 Ltd of your offer to buy goods or services from Helmet 28 Ltd and this acceptance is effective regardless of whether or not you receive the e-mail.

1.3. Helmet 28 Ltd reserves the right to withdraw from a prospective contract at any time prior to or after acceptance. This also applies after a confirmation email has been sent in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Under these circumstances, Helmet 28 Ltd will notify you as soon as possible and the option to wait for stock, choose an alternative or a full refund will be offered. Helmet 28 Ltd can refuse to accept an order, refund an order or cancel an order at any time without notice.

1.4. Price and availability information is subject to change without notice. Credit cards are debited before items are shipped or before services are activated by Helmet 28 Ltd.

  1. Limitation of Liability

2.1. Except as specifically stated on this site, neither Helmet 28 Ltd nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

2.2. Although Helmet 28 Ltd try and use the correct images for each item, sometimes mistakes can happen and the wrong image may be uploaded. It is up to the customer to confirm in advance if there are any differences between images and descriptions. Helmet 28 Ltd is not responsible if the image used does not match the description given.  Due to manufacturer updates, screen definition differences etc, images can differ from the actual item supplied, Helmet 28 Ltd are not responsible for any costs if this is the case.

2.3. Helmet 28 Ltd is NOT responsible for checking if a Helmet is Legal for the country to which we are supplying.  It is entirely the customer’s responsibility to ensure the Helmet they are purchasing is legal for their country.  All of our Helmets are UK and European Road Legal to EC22/05.

2.4. Helmet 28 Ltd is NOT responsible for exchange rate changes (at the time of placing the order or at the time of a refund), import duty or import tax to your Country. It is up to the customer to check any Duty that may be payable prior to placing the order.

3.Returns Policy

3.1. For your peace of mind and satisfaction, all items are carefully checked prior to dispatch.

3.2. The Goods we supply to you come with a manufacturer’s guarantee (for details, please refer to the manufacturer’s guarantee provided with the Goods). If any Goods we supply to you develop faults within their guarantee period, you are entitled to a repair or replacement of such Goods under the terms of that guarantee.

3.3. However, if you are unhappy with your purchase, Helmet 28 Ltd will be happy to accept the return of your helmet or other item within an appropriate return period of purchase, providing:

  • it is received back to us UNUSED and undamaged.
  • complete with ALL tags in place, helmet bag, manual, protective plastic on visor and any other associated parts supplied.
  • in the undamaged Manufacturers helmet box
  • packaging must not be damaged and must be in a re-saleable condition

If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to exchange or refund the helmet or other item.

3.4. We will not be liable for any fault in any Goods to the extent permitted by law where that fault is the result of:

(a) fair wear and tear arising from the use of the Goods or willful damage to the Goods after delivery of them to you or for any damage caused by your negligence;

(b) your failure to comply with our or the Goods’ manufacturer’s reasonable instructions supplied or included with the Goods as to storage, installation, commissioning, use or maintenance; or

(c) you repairing or altering the Goods without our prior written consent.

3.5. Special Orders are non-returnable and non-refundable. If you are in any doubt please check the website or call +44 (0)1625 586 660 for further information and to confirm.

3.6. https://helmet28.com/ is an Online business, your item cannot be returned to us in person.  We do not have a Trade/Customer counter and your purchase CANNOT be returned to our office.  Your item must be posted back to Helmet 28 Ltd, Clifton Square, Alderley Edge, SK9 7NW.

  1. Delivery

4.1. Your order will be fulfilled by the estimated delivery date set out in the Order Confirmation unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

4.2. Delivery will be completed when we deliver the Products to the address you gave us.

4.3. If no one is available at your address to take delivery, the courier/postal service should normally leave you a note that they have attempted to deliver the Products. It is your responsibility to re-arrange delivery or otherwise collect the Products from the relevant courier/postal service.

4.4. The Products will be your responsibility from the completion of delivery.

4.5. You own the Products once we have received payment in full, including all applicable delivery charges.

  1. Communication

5.1. To cancel a Contract in accordance with your legal right, you must contact us through Sales@helmet28.com or by sending a letter to Helmet 28 Ltd, Clifton Square, Alderley Edge, SK9 7NW. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

5.2. If you wish to contact us in writing for any other reason, you can do this by contacting us through Help@helmet28.com or by pre-paid post to Helmet 28 Ltd, Clifton Square, Alderley Edge, SK9 7NW.

5.3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

  1. Privacy Policy

6.1. Helmet 28 Ltd is committed to protecting the privacy of its customers. We only collect information about you that is required to process your order to give you the best possible service. All information collected will only be used in accordance with the Data Protection Act 1998. We do not pass any of your information to third parties without first gaining your explicit consent.

6.2. The following information will be required for us to process your order and notify you of your order status.

  • Your Name
  • Company Name (if applicable)
  • Address
  • Email address
  • Contact Telephone Numbers
  • Credit or Debit card details

6.3. We do not store credit card details collected by any order process, e.g. online or telephone orders.

6.4. The Data Protection Act 1998 requires us to be open about our holding and use of personal data. Helmet 28 Ltd is committed to upholding the eight Data Protection Principles of good information handling practice and will protect and uphold your rights at all times.

6.5. You may be contacted from time to time with offers in your best interest.